5th Conference 2021

Academic Conference November 24-25, 2021
Fachtagung in German
November 26
Students Workshops
November 24, 2021
Artists Forum
November 24, 2021
Uelzencast in German
Mathias & Matthias
November 25, 2021

Digital Trust & Intuition @ the Workplace

Food Supply Chain


Conference Proceedings (PDF)

We are delighted to invite you to our 5 th International Service Management Congress in cooperation with University de Chile, Warsaw University of Life Sciences, University of the Philippines and Silliman University. It is a congress with Academic Research Workshops. The aim is to bring together professors, researchers and students around the world for international knowledge exchange, global research team building, publishing research papers, and publishing a conference paper. We expect researchers and speaker from Asia, Europe, Africa, the USA, and Latin America.

Special topic is DIGITAL TRUST & INTUITION @ the Workplace and the Food Supply Chain. This is based on the two research projects “Digital Trust & Teamwork (DigVert)” and “Intuition (RHIA)” financed by the European Union and the State of Lower Saxony. This Conference is financed by the European Union (EFRE) and the State of Lower Saxony.

Starting times of our global conference



Japan, South Korea 5:00 P.M.

China, Philippines, Malysia 4.00 P.M.

Thailand 3:00 PM

India 1:30 PM



Moscow 11:00 A.M.

Deutschland, Polen, Rumänien 9:00 AM

Great Britain 8:00 AM



Kenya 11:00 AM

Ghana 8:00 AM


Latin America /

Argentina, Brasil, Paraguay, Chile 5:00 AM

USA (New York) 3:00 A.M

Because the congress has to be held digitally this year due to the pandemic, we are using Zoom as video conferencing software. Zoom is a US-American service provider. The processed personal data may also be transferred to the USA. The legal basis for the processing of personal data is our legitimate interest in accordance with Art. 6 para. 1 sentence 1 lit. f) DSGVO.

Further information on data protection related to the Zoom application can be found at: https://zoom.us/de-de/privacy.html

Editorial Review Board

  • Prof. Dr. Markus Launer
  • Prof. Dr. Joanna Paliszkiewicz, Warsaw University of Life Sciences
  • Prof. Dr. Joane Serrano, University of the Philippines
  • Prof. Dr. Dave Marcial, Silliman University, Philippines
  • Prof. Dr. Fatih Cetin, Nigde Omer Halisdemir University, Turkiye
  • Prof. Dr. Kandappan Balasubramanian, Taylor University, Malaysia
  • Prof. Dr. Erik Capistrano, University of the Philippines, Manila
  • Prof. Dr. Meltem Huri Baturay, Atilim University, Center for Teaching & Learning, Turkiye

Scientific Committee and Review Team

  • Dr. Frithiof Svenson (Head)
  • Dipl.Ing. Dierk Ohler
  • Meisterschüler Michael Ferwagner
  • Dr. Martin Holi, Universität Bremen

Organizing Team

  • Lukas Alvermann (Technology)
  • Johanna Meyer (organization, registration and submission of paper)
  • Joachim Delekat, Head of regional Advisory Group (regionaler Beirat)

Project Leader

Prof. Dr. Markus Launer